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Evidence Guide: MSS405015 - Manage relationships with non-customer external organisations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS405015 - Manage relationships with non-customer external organisations

What evidence can you provide to prove your understanding of each of the following citeria?

Identify mutual interest

  1. Clarify the reason for contact with each external organisation
Clarify the reason for contact with each external organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather information on extent of past contact and positive or negative outcomes for own and external organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify expectations of initiating organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse the breadth, depth and complexity of external organisations’

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss expectations, ability to meet those expectations, and areas of mutual interest with internal and external representatives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine contribution of relationship

  1. Identify value contributions from relationship
Identify value contributions from relationship

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify muda (waste) arising from relationship

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Classify muda (waste) into necessary or unnecessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Set key performance indicators (KPIs) for future relationship

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage the relationship

  1. Measure current performance of relationship against expectations and KPIs
Measure current performance of relationship against expectations and KPIs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop systems to enhance mutual benefit and value contributions from relationship

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop systems to minimise and control necessary muda (waste) without causing harm

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Eliminate unnecessary muda (waste) without causing harm

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor KPIs and determine future strategy for the relationship

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Continue to manage or terminate the relationship in a manner which enhances the organisation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge
Range Statement